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John Robertson
Contact Info: john@robertsongroup.us I will provide a phone number upon request.
Objective
I would like to acquire a Senior NEC PBX technician position / Sales Engineering position.
Background
Accomplished Telecommunications Technician with 20+ years of industry experience. Trained in NEC hardware and software – see certifications and work experience, below.
Trained in Mitel Hardware - see certifications and work experience below.
Excellent work ethic and problem-solving skills, self-starter, motivated.
Clean motor vehicle record.
USMC Veteran, Honorable discharge.
Professional Development
NEC Certifications
Univerge SV9500
11/2015: SV9500 Prepackaged 05/2020: SV9500 MG-SIP 2018
11/2015: SV9500 Appliance 05/2020: SV9500 MG-SIP
04/2020: SV9500 IP FCCS 04/2020: SV9500 Hospitality
Univerge SV9300 Certifications:
11/2017 SV9300 Foundation 07/2020: SV9300 Remote Unit
06/2020: SV9300 SIP Trunking 06/2020: Standard SIP
06/2020: SV9300 IP CCIS
Univerge SV9100 Certifications:
01/2016 SV9100 Foundation 03/2017: UC Suite 3.5 for SV9100
01/2016 SV9100 Inmail 04/2020: SV9100 UC Suite R6
11/2020: SV9100 Advanced Contact Center 09/2020: SV9100 Advanced NetLink
01/2021: SV9100 Advanced SIP Trunking
Univerge SV8500 Certifications:
11/2011: SV8500 Foundation 12/2012: SV8500 Advanced IP & TDM CCIS
12/2012: SV8500 TDM/ IP FCCS 06/2020: SV8500 MG-SIP 2018
04/2020: SV8500 Hospitality
Univerge SV8300 Certifications:
01/2011: SV8300 Foundation 12/2012: SV8300 Advanced SIP Trunking
12/2012: SV8300 Advanced Remote Unit over IP 12/2012: SV8300 Advanced TDM CCIS & T-1
12/2012: SV8300 Advanced IP CCIS
Univerge SV8100 Certifications:
02/2011: SV8100 Foundation 02/2011: SV8100 Advanced CCIS
10/2012: SV8100 Desktop Suite (R4) 05/2013: SV8100 Advanced ACD
05/2016 SV8100 External IVR 11/2012 SV8100 Advanced SIP Trunking
03/2017: SV8100 Desktop Suite
NEAX 2400 Certifications:
08/2004: NEAX 2400 IMGx/xh/dxh 08/2004: NEAX 2400 IMX
08/2004: NEAX 2400 IPX 08/2004: NEAX IPX-T (600 MHz CPU)
05/2007: NEAX 2400 INTEGRATED ACD 04/2005: NEAX 2400 CCIS & T1
NEAX 2000 Certifications:
03/2005: NEAX 2000 IVS2 Basic 03/2005: NEAX 2000 IPS- DM
03/2005: NEAX 2000 Basic 03/2005: NEAX 2000 IPS- TDM
03/2005: NEAX 2000 CCIS & T-1 IPS
Electra Elite IPKII Certifications
02/2011 Electra Elite IPKII Basic 02/2011 Electra Elite InMail
01/2010 Electra Elite IPKII Advanced
Voice Mail Platform Certifications:
08/2016 UM8700 R8.7 Advanced Administration 08/2016 UM8700 R8.7 Administration
12/2012: UM4730 Foundation 04/2015 UM4730 Core Foundation
11/2012: UM8000 Foundation 02/2011: NEC IPKII InMail
12/2012: EliteMail LX Foundation 10/2012: NEAXMail AD-64 CBT IM16LX
Call Center Certifications:
05/2007: NEC CallCenterWorX and MIS (Package ACD) 05/2013: NEC CallCenterWorX/ MIS 4.X
10/2016 NEC CallCenterWorX 6.0
Call Accounting:
11/2019 NEC Communications Analyst 4.0
UCE:
04/2021 UCE Platform OW5000 2016 10/2021 LMC (License Manager Client) 4.0
11/2021 UCE Attendant (UA5200) 2016
Professional Experience
CBTS | Hawaiian Telcom., Honolulu, HI
Advanced Services Professional Services Engineer 2021-Current
Work with Sales to provide NEC Studio quotes for new system Installations and ad hoc implementations.
Work with Account Managers to develop SOW’s to support Operations, provide trouble ticket information to support Repair.
Provide advanced installation support to Operations Field Technicians for complicated special applications deployments and other technical issues.
Pre-sales engineering and project management for new customers, and potential sales opportunities.
Provide technical training / support for Operations Field Technicians.
Turn around problematic customers, and field customer complaints.
Programming, maintenance, installation, migration, upgrade, and advanced troubleshooting of Customer owned SV9500 Appliance, SV9300, SV9100, in CCIS, P2P CCIS, P2P Fusion, TDM Fusion, Remote Unit, and NetLink environments.
Server Support for Call Accounting, Global Navigator, MA4000, CallCenterWorX / ContactCenterWorX, Global Navigator, OW5000, UA5200, Communications Analyst, SV9100 desktop suite and server applications.
Work with PMS vendors, Call accounting Vendors, 3rd Party SIP equipment vendors. Nurse Call Vendors. guest phones vendors, and IP Paging systems.
Install, maintain, migrate, and advanced troubleshooting of AVST UM8700, UM4730, UM8000, InMail voicemail platforms along with maintaining legacy platforms.
Installation, maintenance, and repair of 48V rectifiers, battery racks and power failure equipment. - Work with Translations, the NOC, Enterprise Architects, and IP Service Specialists for advanced troubleshooting of Managed Services, Native SIP trunks, SIP PRI, ISDN PRI, P2P T1, and POTS lines.
A3 Telecom, Inc., Waipahu, HI Operations
Regional Director – Field Service Engineering - Hawaii 2016 - 2021
In a multi-state environment manage training, ticket assignment, and on-hand materials of our field engineers.
Implement policy changes needed for effective day to day operations.
Pre-sales engineering and project management for new customers, and potential sales opportunities. - Turn around problematic customers, and field customer complaints.
Provide technical training / support for technicians in the field.
Setup and deploy ConnectWise Manage, Automate, and Control management suites.
Senior Field Engineer 2015 – 2021
Programming, maintenance, installation, migration, upgrade, and advanced troubleshooting of Customer owned SV9500, SV9300, SV9100, SV8500, SV8300, SV8100, SV7000, NEAX2400, NEAX 2000, NEC IPK II, in CCIS, P2PCCIS, P2P Fusion, TDM Fusion, in remote node, and NetLink environments.
Server Support for Call Accounting, Voicemail, Global Navigator, MA4000, MA4000 Expense Management, CallCenterWorX / ContactCenterWorX, Global Navigator, OW5000, UA5200, Communications Analyst, SV8100 and SV9100 desktop suite and server applications. Work with PMS vendors, Call accounting Vendors, 3rd Party SIP Vendors to install applications like Cab Call and AVTech, SIP to Motorola Radio, 3rd Party Standard SIP Soft Phones, 3rd Party SIP Phones, and IP Paging systems.
Program, Install, maintain and advanced troubleshooting, of AVST UM8700, UM4730, UM8000 Voicemail platforms along with maintaining legacy platforms.
Installation, maintenance, repair, and modernization of Low Voltage rectifiers, battery racks and power failure equipment.
Work with provisioning, and repair for Installation, cut-over and advanced troubleshooting of Native SIP, ISDN PRI, SIP PRI, P2P T1, fractional T1, DSL, and POTS lines. Work with T1 Analyzers, NIU’s, and a variety of Adtran CSU/DSU equipment. Use Tempo Sidekick to evaluate large customer owned cable plants.
Install and configure Adtran Network switches for the customer’s network environment, to include configuring VLANS, and DHCP scopes for auto configuration in a pure IP environment. Work with MPLS network SAT’s to cut customers over to MPLS.
Customer Interaction to determine requirements, and determining best most cost-effective solutions for their needs, training, etc.
And of course invoicing paperwork, timesheets, and site surveys, etc.
Read blueprints.
Integra Telecom, Inc., Lake Oswego, Oregon Operations.
Business Telephone Systems III, 2009 – 2015
Programming, maintenance, installation, upgrade, and advanced troubleshooting of Customer owned SV8500, SV7000, NEAX 2400, SV8300, NEAX2000, SV8100, NEC IPK II, in CCIS, P2PCCIS, P2P Fusion, TDM Fusion, in remote node, and netlink environments.
Server Support for Call Accounting, Voicemail, Automated Attendant, Global Navigator, MA4000, MA4000 Expense Management, CallCenterWorX, CallCenterWorX MIS, OW5000, and UCB/UCE, Call Analyst, SV8100 desktop suite and SV8100 server applications.
Program, Install, maintain and advanced troubleshooting of AVST CallXpress, AD64, IM16LX, Elite Mail LX, UM8000, UM4730, UM8700, InMail voicemail platforms.
Maintenance and repair of Low Voltage rectifiers, battery racks and power failure equipment. - Work with provisioning, and repair for Installation, cut-over and advanced troubleshooting of T1, ISDN PRI, SIP PRI, P2P T1, fractional T1, DSL, and POTS lines. Work with T1 Analyzers, NIU’s, and a variety of Adtran CSU/DSU equipment. Installation and advanced troubleshooting of native SIP trunks. - Install and configure Adtran Network switches for the customer’s network environment, to include configuring VLANS, and DHCP scopes for auto configuration in a pure IP environment. Work with MPLS network SAT’s to cut customers over to MPLS.
Customer Interaction to determine requirements, and determining best most cost effective solutions for their needs, training, etc.
And of course invoicing paperwork, Workforce Management, and Click Event documentation for billing purposes, and contributions to our Integra Operations Technician forums.
Blackbox Network Services, Inc., Roswell, Georgia at Dekalb Medical Center.
Field Engineer III, Site Manager. 2005 – 2009
Programming and maintenance and advanced troubleshooting of Customer owned multi-site NEC NEAX2400, with package ACD, and GNAV in a CCIS environment.
Server Support for Call Accounting, Voicemail, Automated Attendant, Global Navigator, QueWorX, NAS, Nurse call and OAI integration.
Equipment Integration support for PolyCom Link 150 and Link 3000 wireless phone systems, Valcom Multipath paging, Nurse Call Systems, Digital Dictation, and video on demand (yes, it was integrated with the phone system).
Maintenance and repair of Low Voltage rectifiers, battery racks and power failure equipment. - Project Planning, Project Management and Implementation. Modernization, Vendor Selection.
T1, ISDN PRI, and POTS lines troubleshooting.
Dynamic Animation Systems, Inc., Air Force Research Laboratory, Mesa, Arizona
Telecommunications Shop Manager, Telecommunications Mechanic II 2002 – 2005
Programming and maintenance of NEAX 2400, NEAX 2000 IVS2, and NEAX 2000 IPS.
Cable plant design and maintenance, Free space optical link support/ maintenance.
T1, ISDN, and POTS lines troubleshooting.
PBX support, Video teleconference Support.
Maintenance and modernization, planning and budget.
Procurement , vendor selection and vendor management.
Information System Security Officer, Mesa, Arizona 2002 – 2005
Maintained communications security posture for the Air Force Research Labratory.
“Secret” Security Clearance, NLC Basis, Contractor, US Air Force.
American Spirit Arms, Corp., Scottsdale, AZ
Shop Manager 1999 – 2002
Customer interaction, sales, customer service, marketing and trade shows.
Product development, quality control, test fire, accuracy test.
Inventory management, parts orders, shipping and receiving and bank deposits.
Open and close of retail showroom, and shop.
United States Marine Corps, Camp Pendleton, California
Section Leader, “C” Co. Weapons Platoon 1st Battalion 4th Marines 1st Marine Division, FMF 1995 – 1999
Lead a Crew Served Weapons System Section.
Honorable Discharge.
I also have a good working knowledge of the following equipment:
Valcom Paging equipment, Viking Paging equipment, Amplifiers for 70 volt paging systems, Sunrise Telecom T1 Analyzer, Rollins Nurse Call, Hil-Rom Nurse Call, Message/ Music on Hold equipment.
Professional References available upon request.
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